FAQs - Frequently asked questions
Are my payments secure?
Yes, all communications between you and our site are encrypted and secure. We do not collect or store your bank details. Data is encrypted and masked by SSL. You'll see the padlock on all our pages, right up to the payment page.
I made a mistake when placing my order, what should I do?
Don't panic, if you made a mistake when placing your order by adding an extra product, nothing could be easier. Just send us an email: contact@hydrease.com . We'll rectify the problem the same day and refund your money immediately.
If you make a mistake, contact us the same day to cancel or modify your order. From the next day of the order, no refund will be possible and you will have to wait until we receive your order to send it back for a refund.
What are the shipping times for your products?
Once your order has been placed, you will receive a confirmation email. After this confirmation email, a new email with your personal tracking number will be sent to you within 24 hours so that you can track your order.
Delivery times are 7 to 12 days in United States, United Kingdom, Australie. Please contact us at contact@hydrease.com if you have any questions about your order.
Did you ship all over the world?
Yes, we do.We ship worldwide.
Where do we ship from?
Our offices are located in Kalispell Montana 59901, United States. Our international warehouse is located in China..
Do you provide tracking information?
Yes, please wait 3 days after your order and ask us via email at contact@hydrease.com.
My order is missing some items, what happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will probably arrive shortly.
I've received a damaged item. What can I do about it?
We're sorry to hear that. Simply send us a picture of the damaged item in question to the following email address: contact@hydrease.com and we'll send you a similar replacement item as quickly as possible.
Where are you located?
We are located in Kalispell Montana 59901, United States.
I still haven't received my order. What's taking so long?
Nous vous prions de nous excuser pour le retard. Parfois, l’expédition internationale peut prendre plus de temps que prévu en raison du dédouanement. Vous pouvez par contre tracer votre commande et voir où elle se trouve à tout moment. Si vous estimez toujours avoir besoin d’aide dans le traçage de votre paquet ou que vous souhaitez vous renseigner sur cette dernière, veuillez communiquer avec nous par courriel à l'adresse suivante : contact@eauchic.com
I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time.If you still feel you need help tracking your package, or would like to inquire about this, please contact us by e-mail at contact@hydrease.com.Do you have a refund policy?We do our best to resolve any problems our customers may encounter with their online items. If you would still like to receive a refund on your order, we can of course make the payment, as long as the recourse is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy refund policy link